Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  1. Return Conditions To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. For power tools, hardware equipment, and electronics, all original accessories (including the battery, charger, and manuals) must be included in the return package. You’ll also need the receipt or proof of purchase.
  2. How to Start a Return To start a return, please contact us at support@ebooine.us. If your return is accepted, we’ll send you detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return Address: 16146 Point Rock Drive, Winter Garden, FL 34787, United States .
  3. Return Shipping Costs * For Defective or Incorrect Items (Seller Responsibility): If the product is incorrect, damaged by the carrier, or defective in another way, we will bear the return shipping cost. We will provide a pre-paid return shipping label via email for you to print. * For Customer Remorse (Buyer Responsibility): If you purchased the wrong product, it doesn't fit, or you no longer want the item, you will be responsible for the return shipping. A flat-rate return shipping fee of $10.00 will be deducted from your total refund amount, and we will provide you with a return shipping label.
  4. Restocking Fee We do not charge any restocking fee for returns ($0.00). 
  5. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 
  6. Non-returnable Items Certain types of items cannot be returned, such as custom products (such as special orders or personalized items) and gift cards. Please get in touch if you have questions or concerns about your specific item. 
  7. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 
  8. Refunds We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we’ve approved your return, please contact us at support@ebooine.us.